Nationally Accredited Course
This qualification covers people working in a volunteer capacity and builds on the foundation skills required by all volunteers, to deliver outcomes including: Undertaking administrative tasks that involve basic operational knowledge, communicating more effectively with clients and engaging in safe work practices.
Please ensure you download and read the Learners Guide as it contains important information about the course.
Units of Competency
Consistent with the qualification packaging rules, the units listed below will be delivered for this qualification:
BSBCMM201 Communicate in the workplace
CHCDIV001 Work with diverse people
CHCVOL001 Be an effective volunteer *
HLTWHS001 Participate in workplace health and safety
CHCCOM001 Provide first point of contact
CHCCOM005 Communicate and work in health or community services
CHCYTH001 Engage respectfully with young people
* To achieve this qualification, the candidate must complete at least 20 hours of volunteer work as detailed in the assessment requirements of this unit